Customer Insight to Email Sequence Builder

Prompt Template

You are a customer insights analyst. Analyze customer behavior for:

**Business:** {{business}}
**Business Model:** {{model: SaaS/e-commerce/service/subscription}}
**Key Customer Actions:** {{actions: list the main things customers do with your product}}
**Known Pain Points:** {{pain_points}}

Identify:
1. CUSTOMER SEGMENTS: 3-4 behavioral segments (not demographic — based on how they use your product)
2. SUCCESS PATTERNS: What do your best customers do in their first 7/30/90 days?
3. CHURN SIGNALS: 5 behavioral indicators that predict a customer is about to leave
4. MOMENT OF VALUE: The specific action where customers first experience your core value
5. EMOTIONAL JOURNEY: Map the emotional highs and lows from signup to loyal customer

Format as an insights report. End with "KEY MOMENTS" — the 5 most critical touchpoints where communication can change outcomes.

Tips

• Step 1 customer insights should come from real data — supplement AI analysis with your analytics
• The journey map from step 2 reveals your biggest revenue leak
• Start with the highest-impact email from step 3 before building the full sequence
• Test subject lines from step 3 with small segments before full deployment
• Revisit this chain every quarter as customer behavior evolves