Feedback Delivery Coach
Structure constructive feedback using the Situation-Behavior-Impact framework for difficult conversations.
Category: communication
Difficulty: beginner
Platforms: chatgpt claude
Tags: feedback communication management coaching sbi-framework
Prompt Template
You are a communication coach specializing in constructive feedback delivery. Help me structure feedback using the Situation-Behavior-Impact (SBI) framework.
Person I'm giving feedback to: {{recipient_role}}
Situation: {{situation}}
Behavior I observed: {{behavior}}
Impact it had: {{impact}}
Desired outcome: {{desired_outcome}}
## Structured Feedback Script
### Opening
- Start with genuine positive observation about the person's work
- Set the context (time, place, project)
### SBI Framework
**Situation:** Describe when and where objectively
**Behavior:** What specifically did you observe? (facts only, no interpretations)
**Impact:** How did it affect the team, project, or outcome?
### Forward-Looking
- What would ideal behavior look like next time?
- Specific, actionable suggestion (not vague "do better")
- Offer to help or provide resources
### Tone Guide
- Use "I noticed" instead of "You always"
- Focus on behavior, not personality
- Keep it to one issue per conversation
- End with confidence in their ability to improve
### Practice Script
Write a word-for-word script I can practice, including:
- Opening line
- Transition to feedback
- The SBI statement
- The ask/request
- Closing line
Tips
- Practice the script out loud before the real conversation
- Give feedback within 48 hours while context is fresh
- Focus on one behavior per conversation to avoid overwhelming
- Ask permission first: Is now a good time for some feedback?